Stash | Status
Third-Party Traffic Spike Causing Platform-Wide Degradation
Updates
-
Dec 4, 2025 3:36 AM UTC
This incident has been resolved. System performance has returned to normal levels following mitigation efforts and upstream provider recovery.
We are implementing additional safeguards, including improved traffic monitoring, isolation controls, and automated protections to reduce the likelihood and impact of similar incidents in the future.
Resolved -
Dec 4, 2025 2:18 AM UTC (1 hour and 18 minutes earlier)
We have implemented mitigation measures, including scaling service capacity, and are seeing improvements in system performance. The upstream provider has taken corrective action. We are continuing to monitor closely to ensure full recovery.
Monitoring -
Dec 4, 2025 12:07 AM UTC (2 hours and 11 minutes earlier)
We have quickly identified the issue as degraded performance from an upstream third-party service, resulting in increased latency and elevated error rates across our platform. Mitigation efforts are underway, and we are coordinating with the provider.
Identified -
Dec 4, 2025 12:05 AM UTC (2 minutes earlier)
We are investigating elevated error rates and degraded performance affecting multiple storefronts. Customers may experience timeouts or failed transactions. Our engineering team is actively working to mitigate the issue.
Investigating